If you wish to return a product, you need to obtain a Return Merchandise Authorization ("RMA") number. This RMA number is good for 10 days and must be written on the outside of the returning package.
No returns will be accepted without an RMA number.
All returned products must be in the same condition as they were received and in the original packaging. Please hold on to all packaging, instruction manuals, etc. until you are sure that you are happy with the products you have purchased.
It is recommended that you use a shipping carrier that requires a signature for proof of delivery.
Please note that return shipping charges are not included in the refund and it is your responsibility to pay for return shipping.
We strive to process and ship your order out the same day its ordered so that it is received in an expedited manner.
If you decide to cancel your order, please do so by sending an email request immediately, otherwise we cannot guarantee to stop an order from shipping.
All orders ship at 4 p.m. Central Time each weekday.
Orders cancelled after they have already been processed and packaged ready for shipment are subject to a 10% Cancellation Fee.
Once the order has shipped it becomes the customers responsibility to obtain an RMA number.
Should you decide to refuse to accept a package upon delivery, credit will be issued for the order less shipping charges.
Once an order has shipped, it is considered a complete sale.
The return will be subject to a 20% Restocking Fee.
Credit will be issued once the item has been received and inspected by our return specialist.
Vaccines, syringes, needles and prescription medications cannot be returned.
We are unable to accept returns on all bird cages at this time.
Packing and Shipping:
Shipping charges are the responsibility of the customer. Any damage done to the product by the user will be deducted from the return. Please note, once a product has been shipped, it is considered a complete sale. If you decide to cancel your order after the item has already been shipped, you will be charged the additional shipping costs. After you have sent the item(s) and we receive the product(s) back, your credit card will be credited the full amount minus the shipping fee and restocking fees..
PLEASE NOTE: ALL PRESCRIPTION ITEMS ARE NON-RETURNABLE.